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Survivor Outreach Services

Survivor Outreach Services

Surviving Family Members who do not already possess a military identification card granting installation access may contact their SOS Coordinator to request and apply for the Survivor Access Badge. The Survivor Access Badge permits ease of unescorted access onto Army installations to utilize authorized facilities including Army Community Service (ACS) and Survivor Outreach Services (SOS)

Our Fallen Soldiers have paid the ultimate sacrifice. Their Families deserve our respect, gratitude, and the very best we can provide. If you’re a surviving Family member, Survivor Outreach Services (SOS) offers you access to support, information, and services, closest to where you live, when you need it and for as long as you need it.

Survivor Outreach Services is part of the Army Casualty Continuum of Care. It’s designed to provide long-term support to surviving Families of Fallen Soldiers. Our goal is to reassure Survivors that they remain valued members of the Army Family.

Survivor Outreach Services helps in many ways:

  • Support Coordinators. The loss of a loved one often results in tremendous grief, which can be overwhelming. When faced with a tragedy, you may be wondering what direction to take. Your SOS Coordinator is your link to finding the resources and answers that will work best for you. Your local Support Coordinator is available to meet with you as you journey through this difficult transition by providing direct services as well as information, referrals, and recommendations. He or she can also connect you with support groups, spiritual resources, and bereavement and financial counselors. Your SOS Coordinator can also help you request and obtain copies of documents, navigate local, state, and federal agencies, and direct you to additional Survivor resources.
  • Financial Counselors. In times of emotional distress, figuring out what to do about finances can create a heavy burden. Survivor Outreach Services Financial Counselors provide professional financial information and services in areas such as investing, estate planning, tax issues, and basic budgeting. Our Financial Counselors are committed to helping you create financial security. They also help ensure you get the information you need to make sound financial decisions.

For more information about Army Survivor Outreach Services, or to locate your nearest SOS Coordinator, call toll-free +1 (210) 834-0494">+1 (210) 834-0494 

To learn about the symbols of honor surviving military families wear, visit

Never Forgotten Card

Never Forgotten Card

The Fort Rucker Directorate of Family and Morale, Welfare and Recreation (FMWR) offers a discount and activity card for Family members (spouse, child, parent or 18 years or younger sibling) of Fallen Service Members. The Never Forgotten Card is provided in recognition of the sacrifices of Survivors and demonstrates our commitment to provide quality programs and services to help enhance quality of life. The Never Forgotten Card Program includes everyday benefits, providing an extra discount at both on post and off post facilities.

What is the Never Forgotten Card?

A discount and activity card intended to enhance the well-being of the Families of Fallen Service Members and recognize the sacrifices they have made.

Who is eligible for the card?

Spouses, children, parents and siblings (18 years or younger) of Fallen Service Members.

How do I get a Never Forgotten Card?

Complete an application through the Survivor Outreach Services (SOS) Program located in the Soldier Service Center, Bldg. 5700, Rm. 373. The card will be valid for two years from date of application.

Where can I use my card?

Never Forgotten Cards are accepted at DFMWR facilities, The EXCHANGE, special events at Fort Rucker, AL and participating local businesses. Some Fort Rucker facilities require a valid military ID to utilize their services and receive the discount. Please contact Survivor Outreach Services for more information at +1 (334)255-9639 or +1 (334)255-3161.

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