Army Family Action Plan (AFAP)

Hours of Operation

Closed all Federal Holidays

Monday 7:30 a.m. - 4:15 p.m.
Tuesday 7:30 a.m. - 4:15 p.m.
Wednesday 7:30 a.m. - 4:15 p.m.
Thursday 7:30 a.m. - 4:15 p.m.
Friday 7:30 a.m. - 4:15 p.m.
Saturday Closed
Sunday Closed


Soldier Service Center
Building 5700, Room 177

+1 (334)255-1429

Write an ICE comment

Army Family Action Plan

The Army Family Action Plan (AFAP) is your platform to voice quality-of-life issues, feedback, ideas, and suggestions. It’s the best way to let Army leadership know about what works, what doesn’t, and how you think problems can be resolved. We give Active and Reserve Component Soldiers, Army Civilians, Retirees, Survivors, and Family members a primary tool to help identify issues and concerns and shape your standards of living.


You can submit issues at your garrison’s Army Community Service office or to a unit Family Programs liaison. Army OneSource also facilitates AFAP issues online and makes sure your concerns get the attention they deserve. The information you submit gives Army leadership insight and helps foster a satisfied, informed, and resilient Army Community.


AFAP makes a meaningful difference. Since AFAP was created in 1983, over 698 issues have been submitted, resulting in 128 legislative changes, 186 Department of Defense or Army policy changes, and 210 improved programs or services.


Here’s a sample of AFAP results:  

  • Dedicated Special Needs Space in Child, Youth, and School Services (CYSS)
  • Distribution of Montgomery GI Bill benefits to dependents  
  • Annual Leave carryover increase from 60 to 75 days 
  • Extended educational benefits for Spouses
  • Dental and visual insurance coverage for Federal Employees
  • Medical Coverage for Activated Reserve Component Families
  • Military pay table (targeted pay raises) 
  • Military Thrift Savings Plan 
  • TRICARE for Life for eligible Retirees
  • Funding for Better Opportunities for Single Soldiers (B.O.S.S.)
  • Active Duty Enlisted Soldier Compassionate Reassignment Stabilization
  • SGLI increases
  • Minimum standards for Army Child Care
  • In-state tuition for Military Dependents


To submit an issue or suggestion, go to your local Army Community Service office or Army OneSource.

What is AFAP?

The AFAP (Army Family Action Plan) is a grassroots level process that identifies issues of concern for the GLOBAL Army. AFAP is a program that gives everyone in the Army Family the opportunity to influence his/her own quality of life and standard of living.

How is AFAP Accomplished?

Fort Rucker hosts an annual AFAP conference that brings together representatives of the TOTAL ARMY FAMILY. These representatives, serving as conference delegates, evaluate, prioritize and make recommendations on issues that affect our quality of life at Fort Rucker and throughout the Army. Issues are also accepted by the AFAP Program Manager year round.

What qualifies as an AFAP issue?

Issues that affect everyone at Fort Rucker or the Global Army are good AFAP issues. The focus should be on improving facilities, changing policy or regulation–issues that make things better for everyone.  Issues may be on pay and allowance, readiness, retention and training, single Soldier issues, PCS moves, medical, dental, schools, childcare, AAFES, MWR activities, and volunteers.

What is not an AFAP issue?

Issues should focus on improving the quality of life for everyone and should not be an individual’s “Pet Rock”. Individual having problems with a facility or particular organization should report those issues directly to the commander or manager of that facility.  Another option for individual issues is to go online to make a customer comment about any military installation and their services.

Resolved Issues
  1. Commissary Bagger Employment Opportunities for Youth
  2. CYS Special Needs Staffing and Training
  3. Customer Handicap Parking at Building 5700
  4. Electrical Billing in Fort Rucker Housing
  5. Pest Control in Fort Rucker Housing
  6. Length of Time to Receive VA Disability Rating
  7. Communication Breakdown in Information of Medical Policies
  8. Eligibility for Youth Services Membership
  9. Teen Center Food Services
  10. Safety Hazard on Division Road
Work In-progress Issue

Fort Rucker issue #255 – Investment of Service Members’ Group Life Insurance (SGLI) and Death Gratuity Funds for Survivors – was sent by the Garrison Commander to be included in the TRADOC AFAP conference held in May 2011.  This issue was prioritized and selected by the TRADOC Commander and sent to the HQDA AFAP conference where it was prioritized and voted as the number one issue. For additional information or if you would like to be an AFAP volunteer, please contact the AFAP Program Manager at +1 (334)255-9637

Resources and Links AFAP Home Page

Issue Update Book (Active Issues) February 2015

 FY 17 AFAP Outbrief November 2, 2016

 Commander's Steering Committee Minutes

Submit Your Quality of Life Issues

Army Family Action Plan (AFAP) wants you to share your issues! This grass roots community program helps resolve issues that impact Soldiers and their Families, Civilians and Survivors.

Form requests links have (temporarily) been disabled at this time. Patrons should utilize phone numbers provided or stop by the facility for additional information.